MiautoApp, Car Rental Platform

Project Overview

MiautoApp is a car rental platform designed to connect people who need cars with people who own them. Inspired by platforms like Airbnb and Drivana, the goal was to create a seamless, trustworthy, and easy-to-use experience for renters, car owners (hosts), and platform administrators, all within a single ecosystem.

The project focused on designing a complete end-to-end experience, covering the mobile app for renters and hosts, as well as a powerful web-based admin dashboard to manage operations, payments, and platform health. The emphasis was on clarity, trust, and scalability, ensuring the product could grow while remaining intuitive for all user types.

The Problem

Car rental platforms often suffer from:

• Complicated booking flows

• Poor trust signals between users

• Confusing host and renter experiences

• Weak admin tools that don’t scale

• Lack of transparency in payments, cancellations, and payouts

The client needed a solution that felt simple for users, empowering for hosts, and fully controllable for admins, while being localized for the Mexican market.

Design Goals

• Create a smooth, intuitive booking experience for renters

• Enable car owners to easily list cars, manage bookings, and request payouts

• Design a structured admin system to handle approvals, cancellations, refunds, and analytics

• Maintain consistency across mobile and web interfaces

• Ensure the product feels trustworthy, modern, and scalable

Main Mobile App Screens

My Role

UI/UX Designer

I was responsible for:

• End-to-end UX strategy

• User flow planning for renters, hosts, and admins

• High-fidelity UI design in Figma

• Interactive prototypes for mobile and admin dashboard

• Design system, components, and style guide

• Preparing design files for smooth handoff

Challenges & UX Solutions

Challenge: Complex financial flows

Solution: Separated cancellation, refund, and payout requests into distinct admin flows with clear ownership.

Challenge: Serving multiple user types

Solution: Introduced Host Mode vs Renter Mode to simplify navigation and mental models.

Challenge: Trust in peer-to-peer rentals

Solution: Strong verification UI, transparent pricing, visible policies, and clear status feedback.